Bürokratt

Bürokratt is a virtual assistant designed for citizens, which understands everyday Estonian and is available around the clock if needed. Bürokratt helps citizens find information about public services and, if it gets stuck, it directs them to a customer service representative.

Several public sector institutions already use Bürokratt.

The Information System Authority manages the development of Bürokratt.

The use of Bürokratt in institutions

Bürokratt has been developed for public sector organisations wishing to provide user-friendly, efficient, and up-to-date customer service. It meets the needs of both local authorities and government agencies – including managing enquiries, automating frequently asked questions, and providing customer support.

Organisations and websites that use Bürokratt

Contact us: [email protected]

Last updated: 04.05.2026

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