RIA Customer Support
- +372 666 8888
- [email protected]
-
8.30 a.m. – 5.00 p.m. on working days
For everyone who uses RIA’s public services, such as the state portal eesti.ee or the ID card electronically.
Customer promise
Our goal is to provide professional and fast service.
We respond to inquiries as soon as possible, but no later than within three working days.
We record all calls and emails to improve our services and quality of service.
Suspension of ID-card certificates
- +372 677 3377
-
24/7
For authorities and companies
Business customer support
- +372 666 8800
- [email protected]
-
8.30 a.m. – 5.00 p.m. on working days
-
For business customers* who have entered a contract for the use of platform or network connection services provided by RIA, such as X-tee, the state network, authentication services, and other public digital state services.
Report a cyber incident
Failures in the state network
- +372 663 0299
(24/7) - [email protected]
(8.30 a.m. – 5.00 p.m. on working days)
Using E-ITS
*RIA’s business clients are government agencies, local governments, companies, and IT service providers who have a contract with RIA, a legal obligation, or an agreement to use one of the services offered by RIA.
Last updated: 22.01.2026
